Shipping policy
At AUK X, we strive to deliver your orders safely and on time. Please read our shipping policy below.
Delivery Timeline
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Orders are typically processed and dispatched within 1–3 business days after confirmation.
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Delivery usually takes 3–7 business days, depending on your location.
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Delivery timelines may vary during peak seasons, public holidays, adverse weather conditions, or due to courier-related delays.
Shipping Coverage
We currently ship across India.
Shipping Partners
We work with trusted courier partners to ensure safe and timely delivery. Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, or email (where applicable).
Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout before payment.
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Any promotional free shipping offers will be mentioned on the website.
Packaging
All products are carefully packed to ensure they reach you in excellent condition.
Delays & Liability
While we make every effort to deliver your order within the estimated timeframe, AUK X is not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, or other unforeseen circumstances.
Once an order has been handed over to the courier partner, we will assist with tracking and delivery-related support but cannot guarantee courier timelines.
Damaged Packages
If you receive a damaged package or an incorrect item, please contact us within 48 hours of delivery with:
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An unboxing video
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Clear images of the product and packaging
After verification, we will arrange a replacement in accordance with our Return & Size Exchange Policy.
Contact Us
Email: aukurbancustomercare@gmail.com
Phone: +91 76329 27800
Customer Support Hours: 2:00 PM – 8:00 PM (Monday to Saturday)