Shipping policy

At AUK X, we strive to deliver your orders safely and on time. Please read our shipping policy below.

Delivery Timeline

  • Orders are typically processed and dispatched within 1–3 business days after confirmation.

  • Delivery usually takes 3–7 business days, depending on your location.

  • Delivery timelines may vary during peak seasons, public holidays, adverse weather conditions, or due to courier-related delays.

Shipping Coverage

We currently ship across India.

Shipping Partners

We work with trusted courier partners to ensure safe and timely delivery. Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, or email (where applicable).

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Any promotional free shipping offers will be mentioned on the website.

Packaging

All products are carefully packed to ensure they reach you in excellent condition.

Delays & Liability

While we make every effort to deliver your order within the estimated timeframe, AUK X is not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, or other unforeseen circumstances.

Once an order has been handed over to the courier partner, we will assist with tracking and delivery-related support but cannot guarantee courier timelines.

Damaged Packages

If you receive a damaged package or an incorrect item, please contact us within 48 hours of delivery with:

  • An unboxing video

  • Clear images of the product and packaging

After verification, we will arrange a replacement in accordance with our Return & Size Exchange Policy.

Contact Us

Email: aukurbancustomercare@gmail.com

Phone: +91 76329 27800

Customer Support Hours: 2:00 PM – 8:00 PM (Monday to Saturday)